2 thoughts on “United breaks guitars

  1. I liked United’s response when they finally came to their senses (after 500,000 Facebook views) …they described the film as a “unique learning opportunity” and issued a statement via Twitter, which read: “This has struck a chord [with] us and we’ve contacted him directly to make it right.” They have also committed to using the film internally “to promote better customer service.”

    Like

  2. This made it onto the Today Programme this morning – two weeks after you spotted the story.

    Like

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

%d bloggers like this:
search previous next tag category expand menu location phone mail time cart zoom edit close