United breaks guitars

We all get to do a Jarvis now, but few can pull it off like this. Lesson to service providers? Don’t piss off musicians.

Categories Technology

2 thoughts on “United breaks guitars

  1. I liked United’s response when they finally came to their senses (after 500,000 Facebook views) …they described the film as a “unique learning opportunity” and issued a statement via Twitter, which read: “This has struck a chord [with] us and we’ve contacted him directly to make it right.” They have also committed to using the film internally “to promote better customer service.”


  2. This made it onto the Today Programme this morning – two weeks after you spotted the story.


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